> For the complete documentation index, see [llms.txt](https://bpstudio.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://bpstudio.gitbook.io/docs/information/discord-roles.md).

# Discord Roles

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Discord roles are important because they give members access to special features and private sections within the community, such as changelogs and other exclusive channels.
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Before claiming your roles, please make sure you are the original buyer of the asset and that it was not purchased through a third-party resale.
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As a member of our community, your customer role gives you access to exclusive activities and areas that are not available to regular users. This guide includes common questions and answers to help you resolve any issues related to claiming your role or verifying your asset.

## How do I claim my customer roles?

Claiming your roles is simple. In our Discord community, you can use the **#claim** channel to verify your purchase and receive your roles through our Tebex bot.

Please note that customer roles are only available to the original buyer of the asset. If the asset was purchased from a third party or transferred from another account, you will not be able to claim these roles, as asset reselling or account transfers are not supported by our community policy.

***

<details>

<summary>I am a developer working for a customer. Can I get customer roles?</summary>

Customer roles can only be requested by the original buyer of the script. If you are a developer working on behalf of a customer, please ask the person who purchased the script to contact us through a support ticket.

</details>

<details>

<summary>The Discord bot is not giving me my customer roles. What should I do?</summary>

This may happen for several reasons. In most cases, the issue occurs when the asset is not directly owned by your account, such as when it has been transferred or purchased from a third party. Customer roles are only available to eligible original buyers.

If you are a valid customer and still cannot claim your roles, please open a support ticket. Our team will review your case and provide the proper assistance based on your situation.

</details>